Job-description

Job Title: Second Line IT Support

Department: IT / Innovation

Reports to: Service Delivery Manager

Full/Part Time: Full Time (based in London)

Last updated: 18 December, 2018 10:58 AM

Company Profile:

The Office Group provides beautifully designed flexible work spaces for a range of companies from start-ups to established corporates. We have 31 locations across London, with one building in Bristol and one in Leeds. As TOG employees (Toggers) we are dynamic, we do what we say we will and we love what we do. We dare to be different, and we never miss an opportunity to say hello.

Purpose of Role/Job Overview

The role is to provide frontline desktop, network & telephony Infrastructure support to our 250+ staff and 12000+ clients across multiple location based flexible-office buildings.

The Office Group provides VOIP Telephony and VLan segregated Internet connectivity to over 1000 companies across the UK. You will provide 1st and 2nd line IT support, based at Head Office with travel to all London sites (sometimes outside London visits are required).

We have a strong customer focus ethic and a real community feel in our buildings, we expect all employees to uphold this ethos and to live the brand.

 

Key Accountabilities

  • To visit our buildings and assist with client move-ins, move-outs and office moves. This can include setting up and testing their Network configuration, their telephony, wifi and printing.

 

  • To provide remote and onsite assistance to our staff for issues with their desktop computers, laptops, printers, VOIP phones and network access.

 

  • Based at a Central London location, you’ll be on hand to help our Head Office team with all their IT issues and resolve or escalate them as appropriate.

 

  • Liaising with our outsourced support partners to troubleshoot, test and resolve issues for our diverse client base across our portfolio of Multi-tenant office buildings.

 

  • You will ensure that our communications rooms are kept tidy and patching work is carried out to a high standard and that records are maintained to ensure easy troubleshooting.

 

  • To ensure that we continually meet and exceed our clients IT service and support expectations.

 

Qualifications

Essential

  • Educated to A-level or equivalent

Desirable

  • Other relevant professional qualifications
  • LAN/WAN networking qualifications
  • Avaya telephony, basic Admin & troubleshooting of IP office and S8300 systems

 

Knowledge

  • Strong customer facing and communication skills
  • Extensive knowledge of Local Area Networks, Wifi, Operating systems and Network Printing
  • Microsoft and Apple Operating Systems, MS Office and Outlook – all versions
  • Good working knowledge of Wi-Fi and various Soho router/firewalls needed

 

Skills/Abilities/

Competencies

  • Applies specialist knowledge and experience to problem solving
  • Good network trouble-shooting skills i.e. VLAN and WAN, with Fortinet and HP procurve switch admin.
  • Scheduling and planning skills, with the ability to prioritise
  • Excellent communication skills and negotiating skills at all levels
  • Good analytical ability

Good numerical ability

 

Experience

  • Mac Genius

 

Personal Attributes

  • Team player
  • Personable
  • Proactive
  • Professional
  • Attention to detail
  • Logical approach to problem solving
  • Calm in a crisis

 

Please email talent@theofficegroup.co.uk to apply for this position

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