Job Title: Maintenance Assistant

Department: Maintenance

Reports to: Team Leader

Full/Part Time: Full Time (based in London)

Last updated: 13 August, 2019 10:43 AM

Company Profile:

TOG is home to one of the most creative, exciting and forward-thinking working communities in the UK and pioneered the concept of the shared workspace in Britain. Launched in 2003, when the global economy was beginning to be radically reshaped by modern technology and new ideas. Our aim was to reconfigure the modern British workplace to bring it into line with a fast-changing world. Today, TOG has 16,000 members working across 35 open buildings, 33 of which are in London, with more on the way in the UK and Germany. We house one of the fastest growing and most diverse workforces in Britain: app creators and advertising agencies; makers and media companies, financiers and foodies; artists and architects.


Purpose of Role/Job Overview


The Maintenance Assistant has a key role to play within the building’s operation, working alongside the Team Leaders and using our inhouse- system (Freshdesk). They will be responsible for ensuring that visual standards in the buildings are maintained to an excellent standard. The Maintenance Assistant is responsible for carrying out specific tasks assigned to them via Freshdesk and is also required to undertake duties defined by the Building Manager and Team Leader.



  • Carrying out tasks assigned to them via Freshdesk ensuring that the standard of work is compliant with company standards and updating Freshdesk accordingly.
  • Achieve SLA’s set by Maintenance Manager, working in conjunction Team Leaders
  • Working closely with the building staff to ensure that all maintenance issues are carried out in a timely fashion and in line with our daily working procedures.
  • Ensuring that building staff are informed of any works that may affect clients.
  • Follow policies and procedures dictated by The Office Group and current H&S legislation.
  • Liaising with the building teams ensuring that all Freshdesk tickets are logged accurately and in a timely manner
  • Daily management of own cleaning standards ensuring you leave buildings and maintenance areas in line with company procedures.
  • Planning and organising of time and tasks in line with the Team Leader so all services are delivered in a timely manner.
  • Organising and updating supplier contact information and supply/stock information relevant for each building
  • Ensuring stock levels are maintained, communicating any stock that needs ordering to the Team Leader
  • Maintain regular contact with the Team Leader, keeping him/her fully updated of re-occurring issues, requesting involvement where necessary / appropriate.
  • Ensure email requests are dealt with in a timely manner


General upkeep of the buildings including:


  • Painting
  • Preparing walls for painting, sanding, filling
  • Minor electrical works, low voltage, changing light bulbs etc
  • Moving furniture
  • Fixing door handles, hinges, closers.
  • Minor plumbing work
  • Hanging whiteboards, TVs, clocks etc
  • Laying carpet tiles and moving floor boxes
  • Building furniture
  • Liaising with the team on site




  • 5 GCSEs grade C or above or similar international qualification


  • Trades or technical qualifications or courses relevant to building maintenance
  • Any other courses that are relevant to building maintenance.




  • A good understanding of TOG’s business and our clients
  • Understanding of basic maintenance strategies and buildings


  • Good all-round knowledge of the building maintenance industry, particularly serviced offices




  • Be able to undertake basic plumbing, carpentry, minor electrical and painting/finishing trades.
  • Basic level of skills working with technology, including smart phone applications for job lists.
  • Strong written and verbal communication skills


  • Ability to use reporting and tasks management tools such as Freshdesk, Microsoft word, Microsoft excel
  • The ability to successfully manage several small projects simultaneously




  • Minimum of 3 years’ experience in serviced office maintenance or other maintenance roles involving similar skills


  • Experiencing working with different trades and third party contractors
  • Experience managing or overseeing a small team


Personal Attributes


  • Excellent communication skills
  • Trustworthy
  • Team player
  • Personable
  • Self-motivated
  • Problem solver



  • To be able to demonstrate leadership and sound decision making abilities


Please email [email protected] to apply for this position

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