Job Title: Member Host (London)

Department: Operations

Reports to: Building Manager

Full/Part Time: Full Time (based in London)

Last updated: 13 August, 2019 10:49 AM

Company Profile:

TOG is home to one of the most creative, exciting and forward-thinking working communities in the UK and pioneered the concept of the shared workspace in Britain. Launched in 2003, when the global economy was beginning to be radically reshaped by modern technology and new ideas. Our aim was to reconfigure the modern British workplace to bring it into line with a fast-changing world. Today, TOG has 16,000 members working across 35 open buildings, 33 of which are in London, with more on the way in the UK and Germany. We house one of the fastest growing and most diverse workforces in Britain: app creators and advertising agencies; makers and media companies, financiers and foodies; artists and architects.



Purpose of Role/Job Overview

The Member Host Team assists with the daily operations – meeting/greeting, post handling, arranging meeting room bookings, reporting building maintenance issues, member requests, organising couriers, catering and so much more.  You will be an integral and crucial part of the day-to-day success of our buildings, and as such a key part of our operational team and the “face” of the company, you will assist with the daily operations of the building, whilst working within a cohesive team.  This is an exciting and dynamic role where no single day is the same, and is a fundamental part to our overall success.


Key Accountabilities

  • Meet and greet all visitors and TOG members in a welcoming and professional manner including asking them to sign in/out by using the iPad
  • Meet and exceed member needs by promoting all TOG products to include offices, Co-Working memberships, meeting rooms and virtual offices, services and events
  • Answer the telephone and respond to internal and external member emails in line with company procedures
  • Coordinate member requests in a prompt and timely manner whether face to face, by email or on the telephone
  • Book meeting rooms on behalf of internal members and ensure that member meeting requirements are documented to include AV, food and beverage, room layout, special requests etc
  • In line with the external meeting room executives, follow up bookings received by email to ensure meeting requirements are documented to include AV, food and beverage, room layout, special requests etc
  • Carry out daily building walks to ensure the building is tidy at all times to include all the kitchen and lavatory areas
  • Ensure all empty offices are equipped to demonstrate the space available to potential clients
  • When appropriate, use the ‘Compleat’ PO System and add building purchases to the company purchase order system
  • In line with your immediate manager assist the Events and CommuniTeam’s, with networking events and facilitate member introductions where appropriate this could be outside of normal working hours
  • Set up and refresh meeting rooms throughout the day ensuring food, beverage, teas and coffees are in the meeting rooms on-time and ready for members
  • Manage incoming and outgoing post precisely, to ensure that it is properly franked and ready for collection
  • Carry out various chargeable services for members such as book couriers and taxi’s etc. and ensure the client has recharged the appropriate amount, adhering to our invoicing process
  • In line with the Business Manager or Assistant Business Manager requirements, plan and deliver “random acts of kindness” on a weekly basis for the members
  • Ensure with the direction of the Assistant Business Manager that the fire grab bag is stocked and easily accessible
  • Use the TOG membership portal to coordinate and upload detailed information for new members and ensure their access cards are delivered and arrived on time to hand out on their first day
  • Carry out weekly fire alarm tests for the building if appropriate, and ensure that any issues with the building are reported in the appropriate way
  • Carry out additional ad-hoc duties as directed by the Business/Assistant Business Manager





  • Minimum of 3 GCSE’s at C grade or equivalent


  • A-levels




  • MS Office, in particular Word and Excel





  • Ability to multitask and handle competing priorities
  • IT proficient





  • Reception / Front of House experience
  • Member facing and Customer service experience
  • Client facing Retail experience



Personal Attributes


  • Excellent communication skills
  • Well presented
  • Able to work independently or as part of a team, as required


Starting Salary: £21,000


Please email [email protected] to apply for this position



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