Job Title: Building Manager

Department: Operations

Reports to: General Manager

Full/Part Time: Full Time (based in London)

Last updated: 26 March, 2019 11:30 AM

Company Profile:

TOG is home to one of the most creative, exciting and forward-thinking working communities in the UK and pioneered the concept of the shared workspace in Britain. Launched in 2003, when the global economy was beginning to be radically reshaped by modern technology and new ideas. Our aim was to reconfigure the modern British workplace to bring it into line with a fast-changing world. Today, TOG has 16,000 members working across 44 buildings, 41 of which are in London, 7 of which are in development, with more on the way in the UK and Germany. We house one of the fastest growing and most diverse workforces in Britain: app creators and advertising agencies; makers and media companies, financiers and foodies; artists and architects.

Purpose of Role/Job Overview

The Business Manager is responsible for all aspects of running a thriving, efficient and profitable building whilst focusing on the company’s key objective of providing exceptional customer service while maximising the profitability of the business, by the effective selling of all products.

You will be accountable for monthly revenue targets and budgets, as well as being well versed in managing an effective P&L (profit and loss).

You will also be responsible for the building team, ensuring that ongoing support and training is delivered with and via the Assistant Business Manager, where appropriate.  Promoting and selling TOG products to new and existing members (co-working memberships and virtual office memberships), managing building maintenance and visual standards while fostering a community-focused and welcoming environment for members and staff-members alike.


Key Accountabilities

  • Ensure that both you and the building team are well versed and trained in meeting and exceeding member needs by promoting all TOG products, to include; offices, Co-Working & Lounge memberships, meeting rooms, virtual offices and events
  • Coordinate member requests in a prompt and timely manner whether face to face, by email or on the telephone
  • Assist the Area Sales Manager when appropriate with viewings, sending proposals & following up, keeping CRM up to date and raising contracts to ensure potential revenue is maximised across the business
  • Attend monthly sales meeting with other Business Managers, General Manager and Senior Sales Team to relay any sales updates within the building
  • Conduct any renewal meetings with existing clients 3 months before their contracted end date in line with the budget set for the building
  • To ensure a high standard of customer service is delivered by you and your team, while maximising revenue generation
  • Coordinate weekly meetings with the Assistant Business Manager, if applicable, & Front of House team to gain feedback, set and agree weekly/monthly objectives, and follow up where necessary
  • Manage and develop the Assistant Building Manager, if applicable, and the Front of House team ensuring that areas of weakness are addressed and appropriate training planned with the Training and Development officer
  • Coordinate a minimum of two member service reviews each month, and where needed gain assistance from the General Manager
  • Conduct the appropriate probationary and annual reviews with staff members, complete documentation and send to the People Team
  • Conduct interviews for prospective Front of House and Assistant Business Manager, if applicable
  • Manage the finance for the building to include Profit & Loss reviews, invoicing and debt management and to ensure the Assistant Business Manager, if applicable, is following the correct procedures
  • Oversee, with the Assistant Business Manager, if applicable, member move-ins and move-outs and complete the TOG checklist to include, swipes and keys, office furniture, dilapidations, member deposit return etc
  • Ensure that the purchase order process is running seamlessly, and address issues where appropriate
  • Ensure via the weekly catch up with the Assistant Business Manager, if applicable, that all administration associated with small business rate relief forms is completed effectively and in a timely manner
  • Ensure that you or the Assistant Business Manager, if applicable, submits the appropriate “snag List” report weekly, is sent to the Facilities Helpdesk and chase any outstanding issues with the Helpdesk
  • Perform monthly building walks to ensure high visual standards in all areas.
  • Assist the Events Team and CommuniTeam, with, organising member networking, external and internal events and facilitate member introductions where appropriate this could be outside of normal working hours
  • With instruction from the Operational Facilities Manager ensure that the Company Health and Safety standards and obligations are adhered to for yourself, staff, members and visitors to the building
  • When requested, attend company events as required – these could be outside of normal working hours
  • Any other ad-hoc duties to be carried out where appropriate as directed by the General Manager




Minimum of 3 GCSE’s at C grade or equivalent


A-levels and/or degree




  • Financial processes
  • MS Office, in particular Word and Excel


  • Knowledge of company profit and loss
  • PO Systems
  • CRM Systems






  • IT proficient
  • Able to work to deadlines
  • Ability to communicate effectively
  • Ability to manage ever changing priorities
  • Creative problem solver



  • Managerial experience
  • Member facing and customer service & sales experience


Personal Attributes


  • Resourceful
  • Articulate
  • Influential
  • Ability to multitask and deliver to high expectations
  • Well-presented
  • Able to work independently or as part of a team


Please email to apply for this position

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